frequently asked Questions

How can I redeem my voucher code?

You can redeem your voucher code both in the shopping cart and the payment process. Please use the “Enter the voucher code” field and confirm your input.

I was calculated a product that I have not received - what should I do?

In this case, you will receive a voucher from us in the same amount, which you can then redeem the next time you order.

Who is Mama T?

Tina Omorogbe is Mama T. You can find a detailed biography about her and her family here.

What's the quickest way to reach you?

Best via WhatsApp (you can find the button on the website) or by email to:
📧 info@mama-t.de

When will you reply?

Our customer service is available Monday to Friday from 9:00 am to 5:00 pm . We usually respond within 60 minutes .

Do you also have a local store?

Correct, it is located at Berliner Platz 13A, 22045 Hamburg.

General

Things to know about our products

Where do you get the products from?

We import the majority of our products directly from Africa, especially from the West African regions.

What products do you sell?

We offer a diverse selection of products – including ready-made meals , staple foods , frozen products , as well as other African and international food items for daily needs.

I can't find a specific product. Can you help me with that?

Sure! We are constantly trying to expand our product range. It's best to write to us directly on WhatsApp : 015906355599, telling us what you're looking for, and we will do our best to integrate the product into our online shop.

Are your products fresh?

Yes! Especially with fresh items like cooking bananas, yams, or okra, we focus on top quality and fast delivery . If something is ever not right, please contact us directly via WhatsApp – we'll find a solution.

What happens when a fresh product arrives in poor condition?

It's best to take a photo or video immediately and contact us via WhatsApp or email so we can help you quickly. You will usually receive a free replacement or a refund.

Everything you need to know about your order.

Is there a minimum order value?

There is no minimum order value for dry products, but the minimum order value for frozen products is €50.00.

Can I order dry goods and frozen goods together?

You are welcome to order the products together, but please pay attention to the minimum order value.
For frozen products, the minimum order value is €50.

When and how can I contact you if I have any problems with my order?

The quickest way to reach us is via WhatsApp . Alternatively, you can contact us by email or phone. We will respond within 60 minutes during opening hours.

How can I redeem my voucher code?

You can redeem your voucher by adding the products to your shopping cart, then proceeding to the checkout and entering your voucher code in the "discount code" field.

My package is incomplete – what should I do?

Please check the email with the shipping status first. Some products are shipped in separate packages . If something is really missing, write to us directly on WhatsApp – we'll take care of it!

I received the wrong product.

Here, too, we ask you to contact our customer service via WhatsApp .

Shipping Information

How much are the shipping costs within Germany?

Shipping costs are €5.99. For orders of €59 or more, shipping is free for dry products within Germany.

Which places do you deliver to?

We deliver throughout Europe.

Which shipping service provider do you use to deliver your products?

We deliver exclusively with DHL and DHL Express for frozen products.

When will my order be shipped?

After receipt of payment, within 1-3 business days.

For which products do I have to pay shipping costs even if the order total is over €59?

For frozen products , additional shipping costs of €29.99 will always apply – even for orders over €59.

This flat fee consists of:

  • €17.00 DHL Express
  • 5.00€ Styrofoam box
  • €7.00 Dry ice, to reliably maintain the cold chain and deliver the goods frozen.

This is how we ensure that your frozen products arrive in perfect condition.

Delivery time and shipping of frozen products?

All frozen food orders are shipped via DHL Express from Monday to Thursday.