+++ DEALING WITH COVID-19 (CORONAVIRUS) +++

In light of the uncertainty with the COVID-19 outbreak, we would like to assure all our customers that we are taking all necessary steps to maintain the safety of our customers, employees and partners. We are working in accordance with the recommendations of the World Health Organization and local authorities. We constantly ensure that all appropriate health and hygiene standards are maintained. And, we continue to be there for our customers!

Shipping

Where do we deliver?

We deliver your order to any desired address within Germany and within Europe. It does not matter how difficult the package is or how many packages we have to send. Delivery is made to the order address stored in your customer account. The shipment takes place with DHL. A tracking link (tracking) is automatically sent to you by e-mail. In Germany we also deliver to packing stations and with Saturday settings. In addition, within Germany we offer the possibility of express delivery with delivery on the next day, at an additional cost. Package notification is by e-mail (in large cities even with time windows).

How long does the delivery take within Germany?

All products are available for direct shipping. We use DHL to deliver your goods. Unless otherwise agreed, the delivery time shall be 1-3 working days from the receipt of the order. Express orders placed ten:00 hours ago will be delivered safely on the next day (except Saturday/ holidays).

How long does the delivery take outside Germany?

Shipping within Europe takes approximately four to six working days, provided the goods are available.

How much does shipping cost me for my products?

If you click on your shopping cart, the shipping costs will be calculated automatically.

DHL prices within Germany for short products

up to 5 kg to 5,99

up to 10 kg to 9,99

up to 20 kg to 13,99

up to 31,5 kg to 17,99

Customer service and problems with shipping

What to do if there are problems with shipping?

If there are problems with your delivery, simply contact us by email or call us. We will be happy to help you.

Phone: 01590 63 555 99 (Mo. to Fr. 8:00 am to 5:00 pm)
WhatsApp: 01590 63 55 99
Email: info@mama-t.de

Your package isn't coming?

Is the package still not arrived after several days, and you have not received a message from the delivery? In this case, please contact us-we will immediately check the whereabout of your package and, if necessary, to make a demand.

The package has been delivered with a transport damage?

Please record the damage as soon as possible to us. In case of concealed damage, which can only be detected after the delivery has been opened, you will be best able to register directly with us. In case of any damage, we ask you to send us digital photos of the damage by e-mail, stating the customer number.

Payment options

  • American Express
  • Apple Pay
  • Google Pay
  • Klarna
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa

Payment with credit card

With us you can pay comfortably and safely with credit card. You pay conveniently through our partner Klarna with your VISA or MasterCard. We do not store credit card data on our systems.

Payment via immidate transfer

The immediately transfer works like a normal online transfer to your bank. You wrap the payment process for an online purchase directly via your personal online banking account. About the secure, not-to-dealer payment form of instant GmbH, to which you will automatically be forwarded automatically in the Mama T Online-Store after completing your order, immediately transfer transfer automatically and in real time a transfer to your online bank account. The purchase amount will be transferred immediately and directly to the dealer's bank account. To complete the order, it is necessary for you to introduce your data here.

Payment in advance (classic bank transfer)

Please pass the invoice amount indicating your order number to our bank account. Our bank details can be found in your order confirmation.

Payment by SEPA direct debit

With the SEPA direct debit procedure, invoices can be paid both within Germany and within Europe via Klarna.

Payment by invoice

Purchase on account is the most popular payment method in Germany. Purchase on account, or also invoice buy, means that the buyer acquires and receives a goods or performance immediately, but only paid later.