Terms of payment and delivery

+++ Handling with COVID-19 (coronavirus) +++

In view of the uncertainty in connection with the COVID-19 outbreak, we would like to assure all of our customers that we take all the necessary steps to ensure the security of our customers, employees and partners. We work in accordance with the recommendations of the World Health Organization and the local authorities. We constantly make sure that all adequate health and hygiene standards are observed. And, we are still there for our customers!

 

Where do we deliver?
We deliver your order to every desired address within Germany and within Europe. It doesn't matter how difficult the package is or how many packages we have to send. The delivery takes place to the order address deposited in your customer account. Shipping is via DHL. A tracking link (shipment tracking) will be automatically sent to you by email. In Germany we also deliver to packing stations and on Saturday delivery. In addition, we offer the possibility of express delivery within Germany with delivery the next day - for an additional charge. The package notification takes place by email (even with time windows in large cities).

How long does delivery within Germany take?

All products are available for direct shipping. We use DHL to deliver your goods. Unless otherwise agreed, the delivery time is 1-3 working days from the order input. Express orders that are given up before 10:00 a.m. will surely be delivered the next day (except for Saturday / public holidays).

How long does delivery take outside of Germany?

Shipping within Europe takes about 4 - 6 working days if the goods are available.

Customer service and problems with shipping

What to do if there are problems with shipping?

If there are problems with your delivery, simply contact us by email or call us. We will be happy to help you.

Telephone: 01590 63 555 99 (Mon. to Fri. 8:00 a.m. to 5:00 p.m.)
WhatsApp: 01590 63 555 99
Email: info@mama-t.de

Your package does not arrive?

Has the package still not arrived after several days and you have not received a message from the deliverer? In this case, please contact us - we will immediately check the whereabouts of your package and, if necessary, make a request.

The package was delivered with a transport damage?

Please complain about the damage to us as soon as possible. In the case of hidden damage that is only visible after the delivery is opened, it is best to contact us directly. In the case of all damage, we ask you to send us digital photos of the damage by email, stating the customer number.

Payment options

Use our wide range of various payment options! We offer you the following payment options:

Credit card
Immediate transfer
Payment in advance

Just choose your preferred payment method when you go to the cash register

Payment with credit card

With us you can pay comfortably and safely by credit card. You pay conveniently via our partner Klarna with your Visa or Mastercard. We do not store any credit card data on our systems.

Payment via immidate transfer

The SOFORT transfer works like a normal online transfer to your bank. You handle the payment process for online purchase directly via your personal online banking account. Sofort transfer, SOFORT transfer automatically and in real time, will be transferred to your online bank account via the secure payment form of the immediate GmbH, which is not accessible for dealers after completing your order in the MAMA T online shop. The purchase amount is transferred immediately and directly to the dealer's bank account. To complete the order, it is necessary to enter your data here.

Payment in advance

Please transfer the invoice amount to our bank account stating your order number. You can find our bank details in your order confirmation.

 

In collaboration with Klarna Bank (publ), Sveafen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:

  • Invoice: The payment period is 14 days from sending the goods/ the ticket/ or, for other services, the provision of the service. You can find the accounting conditions for deliveries to Germany at https://cdn.klarna.com/1.0/shahared/content/legal/terms/de/de/invoice?fee=0 and for deliveries to Austria at https: // cdn .klarna.com/1.0/Shared/Content/Legal/Terms/Eid/de_AT/Invoice? Fee = 0.
  • Incitional purchase: With the financing service from Klarna you can flexibly pay your purchase in monthly rates of at least 1/24 of the total amount (at least 6.95 EUR) or under the conditions otherwise specified in the cash register. The payment payment is due at the end of the month after a monthly bill by Klarna. Further information on installment purchase, including the general terms and conditions and the European standard information for consumer loans, can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/eid/de_de/Account
  • Immediately: your account is loaded immediately after the order is placed.
  • Direct debit: The debit takes place after the goods are sent. You will be informed of the time by email. (Please only list payment methods here that you also offer.)

The use of the payment methods invoice, purchase purchase and direct debit requires a positive credit check. In this respect, we forward your data as part of the purchase and handling of the purchase contract to Klarna for the purpose of address and credit check. Please understand that we can only offer you the number types that are permitted due to the results of the credit check. Further information and KLASSMAS Conditions for Germany can be found here: https://cdn.klarna.com/1.0/shahared/content/lems/k502554/de_de/user and for Austria here: https://cdn.klarna.com /1.0/Shared/content/legal/terms/k502554/de_at/user. General information about Klarna can be found here: www.klarna.com. Your personal information will be dealt with by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarne's data protection provision Germany/ Austria. offer and perform only those types of payment that are also offered by them.)