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    Response time within 60 minutes

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    For all orders over 59€

  • Fresh food guarantee

    Freshly delivered – or your money back

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Frequently asked questions

Which cities do you deliver to?

We deliver nationwide—to all cities and towns within Germany! Whether you live in Hamburg, Berlin, Munich, or a small village—your order will arrive reliably.

We also ship to many countries within Europe! 🌍

How much are your shipping costs?

Shipping costs within Germany: Shipping costs €5.99.

Orders over €59.00 are free.

We ship with DHL, and your order will usually arrive within 1–3 business days.

Shipping abroad:

Shipping costs abroad are automatically calculated during checkout, depending on the destination country and weight.

What is meant by "food freshness guarantee"?

With our "Fresh Food Guarantee," we mean that you always receive fresh, high-quality products at Mama T. Should a fresh product, such as vegetables or other perishable goods, arrive damaged or no longer fresh, we offer you a hassle-free solution—a replacement delivery or your money back. We want you to always be satisfied and be able to rely on the quality of our food.

I ordered today, when will my order arrive?

Your order will usually be delivered within 1–3 business days. 📦

As soon as your package is on its way, we'll send you a tracking number so you can see exactly when it will arrive.

Is there a minimum order value?

There is no minimum order value for regular orders with dry products.

You can order exactly the products you need. However, for frozen products, the minimum order value is €50. We also charge a flat shipping fee of €29.99 to cover the costs of complex refrigeration and express shipping. ❄️

Your frozen products are shipped in an insulated Styrofoam box with dry ice to ensure the cold chain is not interrupted and your products arrive fresh and frozen. Shipping is via DHL Express, and your package will reach you within 24 hours.

Here is a short video showing you how we ship frozen products:

To watch the video

How can I contact you if I have a problem?

You can reach us 24/7 via our WhatsApp support – we usually respond within minutes and quickly find a solution that satisfies you! 📲

👉 Here you can go directly to our WhatsApp chat

Of course, you can also contact us by phone or email if you prefer.